John and Sarah were exceptional in their caring customer service. I looked at many jewellers in my search for an engagement ring for my fiancé, and ended up going with MJ even though they are on the other side of the country. I chose them because they are one of the only jewellers that still make their jewellery exclusively by hand-forging. To me, that level of craftsmanship is incomparable to the cast jewellery that is ubiquitous even at much higher price points. After talking to John directly over the phone, I felt even more assured that I had found the right people that I could trust. They gave me a good price on a beautiful pink Ceylon sapphire and hand sketched a design for me. After a bit of back and forth, we settled on a design and it turned out beautifully. I can't recommend them more. I look forward to coming by the shop in person next time I'm in Vancouver.